Friday, February 27, 2009

yay customers!

I've just realized I haven't shared any of the comic gold that my customers have provided for me. I'm going to generalize here, but sometimes the people in a cash advance store are not the brightest crayons in the box.

- Like the guy who called to tell me he couldn't pay his loan back because he lost all his money at the casino. They were going to put him in jail if he didn't pay! I pointed out that yes, casinos are usually pretty intent on getting their money, but so are we, and gambling losses is no excuse. Now using the money to rescue puppies? That might have worked.

- Or the random guy who asked to use my fax machine. I said no. "You mean to tell me that you don't have a fax machine back there?" No, I mean to tell you that this bulletproof glass and locked door are here for a reason - nobody's allowed back here. Oh, except to use the fax though. "Well where can I go to fax then? The post office? Do they have one?" They probably have one, but I don't know if they'll let you use it... "So you're saying they will definitely let me use it?" Yes. Yes that is exactly what I said. Go to them and say that.

- I get people that think the application form is "too complicated." Well you do have to put your name AND address. Phone number? Forget about it. Too hard. Getting money is hard. Life is hard.

- We're pretty generous with extending people's due dates, if they are nice. But if we don't hear from them for a month, then send them a debtor letter (threatening to send them to collections), it's not cool if they call us at the end of the day on their final due date and ask to come in 2 days later. They couldn't have called when they got the letter - which was mailed over a week ago - because they don't check the mail that often. That's our fault. Oh, it's also our fault if we do give you the 2 day extension and "suddenly you have a medical emergency." It's very convenient. Tell it to the judge.

- There are also a lot of people that don't understand why their name (and account number) has to be on their bank statement. Why can't we just believe that this random paper printed from the internet is theirs?

- We do check cashing as well. A guy came in the other day with 2 checks. They were both over our limit of $1000, and neither of them were his. They were his friend's, who is "temporarily incarcerated." Oh ok. So you want me to cash 2 large checks for your friend that's in jail. What could go wrong? He really thought I was making up reasons to not help him. Sadly, I didn't have to.

Ok, that's all I can think of right now. I'm sure there will be more.

1 comment:

mar said...

oh, i'm sure there are more. gold mine, indeed!

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