Saturday, August 12, 2006

switch to decaf

Why would you answer the phone like this?

Thank you for calling Long Business Name, the quality professionals. This is Assistant, assistant to Manager. How may I direct your call?

Manager please.

Thank you. It would be my pleasure to transfer you.

What should have taken 2 seconds took 2 minutes instead. By the time he was done greeting me, I had forgotten why I called. He didn't even say it like this:
ThankyouforcallingBusinessNamethequalityprofessionalsThisisAssistantassistanttoManagerHowmayIdirectyourcall?

He spaced every word out and I could hear that Assistant really was only too happy to take me call. And this isn't a freak occurrance; every time I call this company they answer the phone like this, and it's a different person every time. I don't know what they are feeding their assistants, but they need to stop. And I want my 2 minutes back.

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